Signs you have this problem
- Enquiries have gone quiet, but visits to your site have not.
- A customer says they “filled in the form weeks ago”.
- Messages land in your spam folder, or arrive days late.
- The form shows an error, or the send button does nothing.
Why it happens
- The form sends email from an address your inbox no longer trusts, so it is quietly filtered out.
- An update to your site or a plugin broke the part that delivers the message.
- The email address the form sends to has changed, or no longer exists.
- A spam blocker is rejecting real people along with the bots.
What it costs you
Every lost message is a customer who chose you and then thought you ignored them. They rarely try twice. Because nothing visibly breaks, this can go on for months.
What you can check today
- Fill in your own form today, from your phone, using a different email address.
- Check your spam and junk folders for anything from your website.
- Make sure the address the form sends to is one you still read.
How we fix it
Software engineers find the real cause and repair it in the code, so it stays fixed. We work on a separate copy, so nothing changes for your customers. You test the repaired version, and you pay only if you approve it.