Signs you have this problem
- Emails and messages to your developer go unanswered.
- You do not have the passwords for your hosting, domain or app accounts.
- Other developers say they would need to “rebuild everything”.
- Small changes take weeks, or never happen.
Why it happens
- The work was done without notes, so only one person understood it.
- Accounts were set up in the developer’s name instead of yours.
- Nobody kept the software up to date after launch.
What it costs you
Being locked out of your own website or software is a business risk. Every week it stays broken costs customers, and rebuilding from scratch is usually far more expensive than a careful repair.
What you can check today
- List every account involved: domain, hosting, app stores, payment provider.
- Find any emails or invoices that show who owns each account.
- Ask your domain company how to recover access in your business’s name.
How we fix it
Software engineers find the real cause and repair it in the code, so it stays fixed. We work on a separate copy, so nothing changes for your customers. You test the repaired version, and you pay only if you approve it.