Signs you have this problem
- Password reset emails never arrive.
- Card payments fail, or charge without unlocking anything.
- Sign-up gets stuck on a step, or loops back to the start.
- Support messages about “can’t get in” are piling up.
Why it happens
- The payment provider or login service changed its rules or retired an old version.
- Emails from your platform are being filtered out as spam.
- An update broke one step of the sign-up or checkout flow.
- Settings that worked in testing were never switched over for real customers.
What it costs you
Every failed login is a frustrated customer, and every failed payment is revenue you have already earned. Left alone, it quietly turns into cancellations.
What you can check today
- Sign up and pay as a brand-new customer, on your phone.
- Check your payment provider’s dashboard for failed or declined attempts.
- Test the password reset with an email address you have not used before.
How we fix it
Software engineers find the real cause and repair it in the code, so it stays fixed. We work on a separate copy, so nothing changes for your customers. You test the repaired version, and you pay only if you approve it.